posted January 11, 2007 03:03 PM
After being virtually acne free for ten years I have four pimples which popped up in the past 24 hours. SOB SOB. If any of you read the India thread in GU you would know one reason why at least lol. Another reason being Im on a prohibitive diet which is making me nuts. A third reason is automated customer service. GAH! I called an airline company because they did not credit three quarters of my trip abroad last year. (Its completely their mistake), if they DO credit it, after one more international trip (which Im making right now--flying out in four days), I would get a free international ticket.
Anyhow so I call and after going through about four 'press blah if you want blah. Press bloo if you want bloo.' menus the guy says, 'Please say if you'd like to contest uncredited miles, or report an error in the number of miles?' I say 'contest uncredited miles' He says 'Im sorry I did not understand that. Please say it again' I repeat like four times. He still doesnt understand. As if its not bad enough we have to talk to machines, now we have machines that are hard of hearing too.
Then I say HEY YOU JERK JUST LEMME TALK TO A HUMAN WOULD YOU and he says "Sure! Let me transfer you to a representative." So i thank my lucky stars, thinking that maybe I'll actually talk to someone who comprehends what Im saying. Then I get transfered to ANOTHER automated system but this time the voice is female . LOL What do these people think I am an idiot? Just transfering to another voice within the automated system is not talking to a representative.
So the new 'representative', really a different automated voice, takes another ten or so minutes and finally says 'Ok! Please wait while I transfer you to the next available representative.' Elevator music plays for the next five minutes, except every fifteen seconds they interrupt and say 'Your call is important to us. Your call will be answered in the order that it was received!'
When I finally get a human being on the line, the woman was so unhelpful, and speaking from some foreign call cente,r I think either India or China but honestly I could not place her accent so she could be from anywhere (normally I get indian accents immediately), she could barely understand me and I could barely understand her. Kind of like when you drive through a fast food place and the person at the other end speaks this Spanglish that intimidates the bajeepers out of you and leaves you confuddled about what you really wanted in the first place. The guy at the drive through tells you your total is 'thwoe savent saven' and it could be 2.77 or 3.77.
ANYWAYS back to the customer service call. The woman tells me that I could be well making up the fact that I went from Frankfurt to Cairo and back if I didnt have my boarding pass. Who keeps their boarding passes from six months ago anyway ? I told her look my travel agent has a copy of the ticket issued, and its not possible that I can not be in their SYSTEM as having traveled from point A to B and back. I live in CA. How does she think I got from CA to Frankfurt? I dont drink red bull and I dont have wings. And while shes at it, she might tell me what kind of ticket from frankfurt to cairo and back costs 1500 dollars?
Anyways Im totally disappointed in our customer service in this country itsl ike it doesnt exist anymore. Apparently no one is available to provide CS so we have to outsource it to places where people can't speak english, have no sympathy for the customer, and will not make any concessions even whent he company is CLEARLY wrong. They live by the golden rule part II: Do unto others before they can do unto you.
Lindaland
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posted January 11, 2007 03:03 PM
posted January 11, 2007 03:08 PM
posted January 11, 2007 03:12 PM